Clients have begun receiving letters from the latest phase of Transamerica’s changes that affect several UL policies sold predominately during the period of 2000-2006. Effective with policy anniversary dates of March 15, 2016 and after, they will be raising monthly deduction rates on these policies to address their expectations as to the future costs of providing this coverage.
Transamerica has created a customer service center staffed with employees who have been trained specifically to help customers affected by this MD increase. The number for this center is 1-844-987-0897 and it’s open between the hours of 8:00 am and 6:00 pm Central Time. Although we have suggested that policy owners contact their insurance representative, we recognize that your ability to service these policies is limited, so we encourage you to refer customers to the number above. If you have questions, please call 1-866-545-9058 between 8:00 am and 6:00 pm Central Time.
Products include the following:
TransUltra – Plan codes TULTRVX5, TULTRASP, TULTCVALB, TULTRVEX, TULTCXL1, TULTOXL1, TULTPXL1, TULTRACXL, TULTRAOXL, TULTRAPXL and TULTOVEX
TransSurvivor – Plan codes TSSLEA2K, TSSLEALB, TSSLRVEX and TSSLXL